Description
Reference Code: FR16E1914
CONNECT44 is hiring on behalf of a major telecom Company on the profile of a CRM Solution Architect
Location: Massy(France) & New Caledonia
Start Date: April
Duration: 1 year, renewable per 6 months
Constructor: Ericsonn
Experience: +8 years;
Language: French, English
Profile:
CRM Solution Architect
Contexte:
The profile will be integrated in a project team, under the leadership of Ericsson's CSI Program Director
Mission/Tasks:
- The Solution Architect ensures the completeness, comprehensive and persistence of the CRM solution and the coverage of the customer needs in compliance with Ericsson's engagement
- Assignment: on the CRM scope:
- Leads the user requirement workshops
- Gathers customer requirements, analyses the optimal solution to answer the requirements, in relation with the Overall Lead Architect
- High level design, application architecture and technical architecture design
- Leads the design team
- Guides and drives the technical design and implementation in coordination with the Excellence centers involved (India, Turkey, France)
- Contributes to test strategy definitions,
- Drives coordination with the migration team
- May contribute to end user training
- Reports to the CRM CPM, and to the Overall Lead Architect
- Ensures that contractual planning and estimations are respected for the activities in his/her scope
- The SA may be in contact with his/her counterparts at the customer's, such as the Key business users, IT responsibles, operations responsibles.
- Trips to Nouméa (several weeks) are expected during the mission
Expected skills:
- Strong knowledge of CRM features (preferably MS Dynamics) and Telecommunication business lines.
- 5 to 10 year experience as an SA in CRM (preferably MS Dynamics) for Telecommunications
- Rigor, analytical mind, listening skills, organized and synthetic reporting skills, good understanding of professional services project principles
- Great listening skills and ability to translate requirements into solutions
- French and English are mandatory. The customer is French, meetings, workshops and external documentation will be in French