Contact Centre Technical Consultant (Consultor Técnico - Contact Cente

Job type:
on-site
Start:
ASAP
Duration:
3 months initial engagement period
From:
Bluefish Communications
Place:
Comunidad de Madrid
Date:
03/22/2016
Country:
flag_no Spain
project ID:
1096578

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Contact Centre Technical Consultant (Consultor Técnico - Contact Center)

Bluefish Communications, an IT consultancy and professional services company, are currently seeking a Contact Centre Technical Consultant for a large multinational security company. This position will be based in Madrid, Spain, and the desired candidate will need to speak fluent Spanish.

Candidates will need experience in the following:

  • Minimum 5 years industry experience as a Solution Architect, Technical Consultant or Contact Centre/Voice Engineer.
  • Experience in managing and delivering complex technical solutions for large clients.
  • Proven ability to develop clear understandings of clients' needs and the ability to incorporate them into a technical architecture solution.
  • Experience acting as Subject Matter Expert in Contact Centre solutions with skills in areas such as ACD, IVR, CTI, Call Recording
  • Knowledge of Cisco Contact Centre Enterprise/Express (UCCE/UCCX) and other Cisco Collaboration products
  • System integration & planning.
  • Implementation, Change Management & Planning

Desirable:

  • Experience and skills in other Contact Centre technologies such as Avaya, Genesis, Verint
  • One or more of the following industry leading certifications:
    • Cisco CCNA, CCNP Voice, CCIE
    • Avaya ACIS/ACSS/ACSE
    • ITIL Foundation v3