Mortgage Research Agent (HOA) | Full Time; Temp Assignment

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Start date:
Elite Tek Services, Inc.
Published at:
flag_no USA
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Location - Westlake, TX

Rate - $17.00/hr

Terms - Temp

Shift - 8am to 5pm

An Agent is responsible for communicating with Homeowners Associations to request and obtain information about the development.

  • Conducts research to locate Homeowners Association contact information, using a variety of tools.
  • Perform high volume of searching and investigating using web based tools.
  • Requires phone interaction with 3rd Parties in some cases to locate data.
  • Responsible for requesting and receiving information via phone, fax, e-mail, and mail.
  • Requires reviewing of HOA documents and inputting data from these documents into system and reports.
  • Develop a thorough knowledge of departmental functions, procedures, and resources in order to provide accurate information to customers

Essential Functions/Responsibilities

  • Conduct physical research to locate data requiring the exercise of some judgment and discretion?
  • Communication with HOA to request information
  • Follow-up until required data is obtained
  • Manage a pipeline of active requests
  • Meet daily, weekly and monthly production and performance SLA requirements
  • Enter appropriate data into application, other form or database.
  • Analyze and interpret information to ensure it meet requirements.
  • Update/maintain database with reviewed and corrected data.
  • Telephone, e-mail, and fax communication with 3rd parties
  • Follows department processes, procedures, and client requirements, and may make recommendations to these processes.

Experience and Skill Requirements

  • Four years related experience/Prefer 2 years mortgage processing experience
  • Good written and verbal and communication skills
  • Strong attention to detail
  • Analytical skills
  • Good judgment
  • Intermediate Computer Skills

Required Education - HS Diploma/GED Required