Contact Centre Technical Consultant (Consultor Técnico - Contact Cente

Job type:
on-site
Start:
ASAP
Duration:
3 months initial engagement period
From:
Bluefish Communications
Place:
Comunidad de Madrid
Date:
03/29/2016
Country:
flag_no Spain
project ID:
1099586

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Contact Centre Technical Consultant (Consultor Técnico - Contact Center)

Bluefish Communications, an IT consultancy and professional services company, are currently seeking a Contact Centre Technical Consultant for a large multinational security company. This position will be based in Madrid, Spain, and the desired candidate will need to speak fluent Spanish.

Candidates will need experience in the following:

    • Minimum 5 years industry experience as a Solution Architect, Technical Consultant or Contact Centre/Voice Engineer.
        • Experience in managing and delivering complex technical solutions for large clients.
            • Proven ability to develop clear understandings of clients' needs and the ability to incorporate them into a technical architecture solution.
                • Experience acting as Subject Matter Expert in Contact Centre solutions with skills in areas such as ACD, IVR, CTI, Call Recording, WFM,WFO, MIS and Dialler
                    • Knowledge of Cisco Contact Centre Enterprise/Express (UCCE/UCCX) and other Cisco Collaboration products
                        • System integration & planning.
                            • Implementation, Change Management & Planning

                              Desirable:

                                • Experience and skills in other Contact Centre technologies such as Avaya, Genesis, Verint
                                    • One or more of the following industry leading certifications:
                                          • Cisco CCNA, CCNP Voice, CCIE
                                              • Avaya ACIS/ACSS/ACSE
                                                  • ITIL Foundation v3