Description
Senior Technical Writer/Technical Author, Technical communicator, Technical Writing, Manuals, Release Documents, Bulletins, Functional Specifications, Documentation tools, System Documentation, XML, Content Management, CMS, Online Help, Project Management, Banking, Credit card, Debit Card, English, Journalism, Dublin, Ireland.
Profile
Our Dublin based client require a Technical Author to develop technical content and publications about systems, programs and services for their main industry stakeholders and customers. The role also involves researching, selecting, and implementing new documentation and online publishing technologies and defining department-wide processes.
Key Requirements
The role exists to:
- Develop task-based and reference information for technical manuals, release documents, and bulletins for the financial institutions that use the client's systems, programs, and services.
- Gather technical information by interviewing subject matter experts, reading functional specifications, and/or observing testing.
- Develop content to be published online, on CD-Rom, and in print.
- Manage all aspects of a documentation project, including defining the deliverable, project milestones, and schedule.
- Produce content and publications according to corporate identity and publishing standards.
- Research and evaluate new documentation tools and methods; develop and improve documentation and publication processes.
- Mentor other employees in content development and publication skills.
Key requirements:
- Three to five years technical writing experience in developing software or computer systems documentation.
- Strong PC skills, including word processing applications.
- XML and content management tools experience.
- Online help experience.
- Solid project management skills, team management skills, and ability to lead documentation projects.
- Broad knowledge in the banking/credit card field is preferred.
- Bachelor's degree in Technical Writing, English, Journalism or equivalent experience.