Global Customer Support Specialist 175eur/day Dublin

Job type:
on-site
Start:
April
Duration:
6 months
From:
IDPP
Place:
Dublin
Date:
03/30/2016
Country:
flag_no Ireland
project ID:
1100445

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This project is archived and not active any more.
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Your skills:

  • Experience in global multi-currency card acquiring, online payment systems, eCommerce payments, M-commerce, mobile payments, e-wallets, e-money, B2B payments, pre-paid cards, virtual cards, risk management, Compliance, Strategic Migrations
  • Bachelors Degree preferred or equivalent work experience
  • Previous customer service experience required.
  • Excellent interpersonal skills and written and verbal communication skills.
  • Mainframe, Microsoft Office, Lotus Notes. Excel
  • Negotiation and conflict resolution skills

The Role

Provide operational and technical support for customers analysing a wide variety of issues

Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail/chat/SMS).

Work with global customers to complete service inquiries about the business core applications and products.

Lead and/or participate in customer visits for training, education and operational support

Recommend and implement business or process improvements, while recognizing global perspectives

Maintains the highest level of compliance and quality standards by ensuring all procedures and processes are carried out correctly