Description
We are currently working with a world leader in Pharmaceuticals who are looking to bring in a Communications Manager on a 6 month Contract asap.ROLE PURPOSE
- To input into the championing of a multi channel approach of choices for customers to engage with the Client.
- to specifically execute the use of appropriate digital channels, monitoring of performance per channel via KPI scrutiny and subsequent improvement/reduction actions to improve the overall customer experience and business outcomes for the Client.
- To take accountability for the wider BU to improve their understanding of and interaction with appropriate digital channels. To share technological advances and their potential impact on customer behaviour and expectations and our business across the BU.
- To input into a Multi Channel Communication (MCC) team of Multi Channel Communication (MCC) Managers, Publisher and Webmaster led by a Multi Channel Communication Team Leader;
- executing activities to deliver on business goals; bring customer insight to influence and shape Brand and Customer strategies.
- Collaborate with the Customer Experience Team to ensure MCC team fully adopt a "Customer Experience Management" (CEM) mind-set and set of behaviours to support delivery of our purpose and profitable growth. To advise on and support improvements to the customer experience across brands;
- highlighting and focusing on key impacts to the customer journey and managing an ongoing programme of initiatives engineered to meet or exceed customer expectations, consistent with supporting operational excellence and profitable growth.
Skills, Knowledge, QUALIFICATIONS, Experience
*Strong customer focus, demonstrates how they will always think of the customer first; identifying needs and channel opportunities
*Excellent oral and written presentation and communication skills- particularly around clarifying complexity to a broad audience.
*Clear understanding of where digital fits in the broader marketing mix.
*Innovative and results orientated; proven ability to deliver tangible output even in ambiguous environments; comfortable with calculated risk taking
*Strong ability to manage budgets
*Strong partner relationship and collaboration skills; ability to generate credibility with and respect from colleagues and external parties at all levels in the organisation
*Ability to execute and measure plan effectiveness.
*Strong analytical skills. Demonstrated experience of working with metrics and KPIs to evaluate, communicate and optimise the performance activities
*Strong interpersonal, influence and communication skills
*Experience in executing complex programmes / projects across business entities
*Ability to manage multiple projects and timeframes in a complex organisational structure and multitask in a cross-functional role
*Experience working with agencies/vendors
*Comfortable working with latest innovations and assessing new opportunities for adoption.
*Strong strategic thinking and analytical skills.
*Experience working with agencies.
*Living an OWNIT culture and "seize accountability" mindset.
*ABPI qualification.
For more information and the full Job Spec please give Jamie a call on
To find out more about Real please visit www.realstaffing.com
Real Staffing, a trading division of SThree Partnership LLP | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales