Description
Proteus Europe is searching for a Workplace Application Intake SME/Packaging SME for a 6 Month contract role based in Luxembourg.Languages: equally fluent in NL and FR; English an asset.
Our Client :-
o Present in Luxembourg for 20 years
o The second largest IT Consulting firm at country level
o A major player in the Financial and Public sectors
o Organized into 3 services lines: Infrastructure, Development and Testing
o Awarded - Best Workplace- 5 years in a row !
Your New role :-
Delivering the new Workplace consists of both delivering a new infrastructure and the set of applications that run on it. For the applications to run appropriately, each customer needs to establish a software catalogue and identify how the application should be installed (packaged) to run on the new infrastructure. As every application has its constraints, it is important that detailed installation instructions are drafted by an application specialist or owner. In the past, our customer used to take responsibility over collecting those installation requirements, configuration details, issue debugging, etc... In the new workplace, our customer will limit its activities to delivering the infrastructure and the requested packages, thereby leaving the installation requirements specification to the customer. This is gradual change process, for which TandT will assist the customers during the project phase. This is the role of the Application Intake SME. The Application Intake SME should help the customer to write the appropriate software installation documentation. That is e.g:
- Identify application owners
- Write the extended installation documentation (screenshots, step-by-step setup actions...)
- Identify application dependencies
- Identify application settings
- Identify backend requirements
- Identify application key persons (owners, technical support, vendor support)
- Ability to package applications using standard tools
This input will be used TandT backend teams to:
- Initiating the application packaging request
- Determining the target environment (SBC, FAT, VDI)
- Store the information in the service catalogue
- Evaluate installation requests, software upgrades, license management, etc. Further business as usual processes, such as access request, incident management, licensing management, application life cycle management, usage reporting, etc... Will rely on the information initially collected at the intake phase.
Your Skills and experience :-
Essential Skills :-
The software analyst requires:
- In-depth understanding and experience with Windows desktop and workstation environments. Experience as technical staff (sysadmin, developer etc.) is an asset.
- a general understanding of business software architectures based around Windows technology
- Technical writing skills to document full installations in collaboration with the application owners
- Good written and oral communication skills: The software analyst will communicate in a complex project with business over complex matters. Clear, precise and business-orientated communication skills are key to perform the task correctly.
- Technical skills: usage of virtual machines, application debugging, determining missing components, determining hardware dependencies, scripting (PowerShell, VB script), application packaging
Desirable Skills :-
Overall SME skills
- Ability (by experience or motivation to learn) to create work products: installation documentation,
- Ability to support Project Managers in the elaboration of the detailed project schedules - Able to work in a structured approach.
Proteus Europe operates in partnership with our candidates by building strong and lasting relationships at all levels.
If you apply for this role, we will:
- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the process.
If you are looking for a new role, but this role isn't quite right for you, please contact us in confidence for a discussion about how we can help you.