Description
Description:The Oracle Support Engineer will be the linking pin between business and IT, and between end users and second-line support by third parties. The main responsibility is to support the back office and her affiliates, in particular the Administration & Customer Support and Finance departments, in their processes (service contracts, order management, fulfilment and financial administration). The Oracle Support Engineer provides first-line support to the end users of said departments and, in addition, to the Purchase department. Furthermore, s/he administers changes in the global ticketing environments of the company and solves issues for end users and or affiliates. In addition, the Oracle Support Engineer acts as an intermediary for second-line support provided by external parties and safeguards the general overview of the company and affiliates business needs in relation to the carrying out of further Oracle GFS projects.
Responsibilities:
• Provide first-line support to the Finance & Purchase departments
• Analyze and resolve Oracle application issues
• Support functional configuration, implementation and production activities
• Initiate and manage problem reports for resolution
• Translate business requirements into implementation advice for third parties
• Manage and coordinate issue resolution with third parties
Technical skills:
• BA/BS in a technical field or equivalent experience
• Solid (functional) knowledge of Oracle e-Business R12 Suite, in particular Finance GL/AP/AR (including Banking Gateway), Order Management and Service Contracts
• Proven experience in providing customer support, maintenance and (preferably) consultancy
• Knowledge of and experience with SQL & PL/SQL
Personal skills:
• Strong analytical and problem solving skills
• Good communication skills (spoken and written) in Dutch and English (required)