Description
Support Manager - Banking - Trade Transformation - 7 months - Birmingham - £459/day
A top retail bank based in Birmingham is currently seeking a Support Manager to join a Trade Transformation programme for a 7 month period.
Overview of the Programme/Project
The Trade Transformation Programme will seek to transform the Trade offering of the bank (Collections, Import Letters of Credit, Export Letters of Credit, Guarantees) to Global Clients.
The Programme will seek to implement a new version of the Mysis Ti+Application (2.5), a new Client Interface & develop operational capability.
Responsibilities and Accountabilities
The successful candidate will report into the Global Payments Head of Trade Operations to assist and provide direct support in all matters relating to the management and operation of their business area.
They will be responsible for the following:
- Acting as a point of contact for Head of Trade Operations's office and support them in focusing time on high value add activities.
- Liaise with MD office to ensure all requirements are met in an efficient manner.
- Act as trusted advisor highlighting upcoming hotspots/issues for discussion and resolution.
- Screen incoming information and communications, responding, re-routing, prioritising as appropriate.
- Assist the Head of Trade Operations to prepare for meetings, ensuring all relevant packs are prepared, circulated and actions progressed.
- Sit on relevant committee/project teams on behalf of the Head of Trade Service Operations
- Aide and support strategic planning for area and team with completion of appropriate storyboards
- Produce reports on business strategy, plans and monthly performance against objectives.
- Produce ad-hoc reports, papers, speeches and presentations as and when required, co-ordinating summary reports and papers as required to support efficiency and informed decision making
- Engage and liaise effectively with key stakeholders to keep abreast of emerging matters and ensure the business area is appropriately represented and responsive to matters arising
- Liaise with internal communications teams, to plan, co-ordinate and deliver conferences, communications activities, cascades and events, ensuring appropriate messages are aligned to business strategy and communicated to key audiences as necessary
- Identify and exploit opportunities to share best practice and build expertise across our business
- Support achievement of the financial targets of the Trade business
- Support Head of Trade Operations in key risk and compliance aspects
- Ensure a well established performance management approach is in place
- Lead and/or direct special projects' on behalf of the Head of Trade Operations, ensuring alignment with Group and business strategy and policy and in conjunction with other central functions and divisions across the Group
- Support the drive and delivery of the Global Payments people Strategy within the Head of Trade Operations area
Essential Skills and Experience
A detailed understanding of Policies, Legal and Regulatory requirements pertaining to the provision of Trade products, and the environment in which Trade Services operates is desirable. As is good knowledge and experience of Trade products and the Trade Processing Lifecycle, procedures and services, including interpretation of and application of best practices.
Desirable Skills and Experience
It is preferable that applicants are CITF qualified. A good overall knowledge of Banking and its environment is also desirable.
Please note that, due to the high level of applications we receive, we are not able to provide individual responses. If you have not heard from us within 2 working days, please assume that you have not been successful on this occasion.
Campion Willcocks is an equal opportunities employer. Services advertised by Campion Willcocks are those of an employment business.