Description
Working in a team environment, the Customer Service Representative III/Savings Counselor will work in a Retail Branch location assisting customers with banking transactions on the Platform, in the Teller area, or over the telephone. Primary responsibilities will focus on opening depository accounts (checking, savings, certificate of deposit, IRA's) as well as taking Equity Line/loan applications and resolving customer issues on the platform. The successful candidate will work in all areas of the branch. The candidate must possess strong interpersonal skills and thrive in a team based setting.
This position is available at our Garfield Branch located in Garfield Hts., OH.
Requirements:
- 6 months of recent Retail Bank Teller experience.
- 2 years of recent experience working in a retail branch banking location on the platform with new account openings, Equity loan applications and resolving customer issues.
- Conventional first mortgage experience is a plus.
- Outstanding customer service skills, including professional grammar and demeanor, as well as positive, proactive, and friendly interpersonal skills are required.
- The successful candidate will work in all areas of the branch.
- High School graduate or equivalent.
- To be considered, you must meet all of the basic requirements.
NOTE: The position requires recent Retail Branch Platform, Teller and Equity Loan and Equity Line applications experience.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION; The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.