Description
SYSTEMS ADMIN/MICROSOFT/CISCO/NATO/SC CLEARED/IMMEDIATE START
RATE: € P/D
LOCATION: Sicily (Sigonella)
DURATION: 6 months (initially)
Skills required:
- Vocational training at higher level and at least 8 years post related experience, knowledge of CISCO Routing, switching, systems administration, technical troubleshooting of PC and Laptops; English working level.
- Hands on, flexible, team player, advanced CISCO and Microsoft systems knowledge, attention to detail, task/deadline oriented, customer focus, responsible and works with minimum supervision
Duties:
- Acts as the first and second line of support for end user hardware and software trouble tickets by ensuring that tickets are resolved in a timely manner
- Assist customers in troubleshooting & identifying the problems at the root of technical CIS issues
- Coordinates the hands-on implementation of centrally delivered CIS projects locally
- Executing assigned work orders, often under the direction and guidance of centralized services, to provide local intervention to assure SLA targets are sustained.
- Providing superior customer service experience utilising effective communication techniques
- Install and configure Desktop and Mobile Services and application support.
- Performing advanced analysis and troubleshooting of Desktop Services, in support of incident management processes.
- Performing testing and evaluation of supported hardware and software (firmware and drivers)
- Monitoring and recommending changes in Desktop Service life cycle configuration to enhance the customer experience.
- Performing Incident Support Request life cycle services affecting end-users (ie Creating, reporting, tracking, resolving and closing Incidents).
- Support team members through collaborative actions to enhance the customer experience.
- Perform corrective actions, under direction of the Section Head, to support Problem Management.
- Contribute to recommendations to the Continued Service Improvement, and/or procurement processes for Operations and Maintenance (O&M) of approved equipment.
- Perform other duties within the NCI Agency's area of business as may be required.
Required level of Security Clearance:
NATO Secret
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.