Description
People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like hard work and dedication together with community and respect has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different
DESCRIPTION OF THE BUSINESS LINE OR DEPARTMENT
Established in 28 locations worldwide with 4,000 employees, SGSS provides a full range of securities services that are adapted to the latest financial markets and regulatory trends: clearing services, custody and trustee services, retail custody services, liquidity management, fund administration and asset servicing, fund distribution and global issuer services
SG Securities services in the UK have embarked on an ambitious journey to operate Front to Back solutions:
- The Wealth Management solution was launched in Oct 2014 and covers execution, settlement, custody (local UK and global) and book keeping
- The Fund Services solution is about to be launched and covers Fund Valuation, Transfer Agency, Custody for Funds and Depository services
- The Broker Dealer outsourcing solution is about to be launched and covers execution, clearing, settlement, custody (local UK and global) and book keeping
The Client Services team is responsible for three activities:
- - Client Operational Relationship Management,
- - Client Activation and Support Services and
- - Client on-boarding and client projects
Summary
- The Client Activation and Support Services team needs to grow in order to :
- Support further client data setup activities related to the introduction of new asset classes (eg Fixed Income, funds), new regulatory/tax reports, new services (eg Fund services)
- Support the onboarding of new clients be wealth managers or Investment managers
- Support increase of client queries and issue resolution
Responsibilities:
- The role of Client Activation and Client Support Analyst is to:
- Coordinate client account opening & maintenance (both internal and with the sub-custodian network)
- Perform client data setup & maintenance
- Perform and/or coordination KYC/AML checks
- Review and validate regulatory documentation (eg QI, CRS, FATCA)
- Run periodic and ad-hoc client reporting
- Run periodic and ad-hoc management information
- Collect and produce monthly Key Service Performance indicators for client reviews
- Produce client communication (eg registration letter, etc.) when required
- Perform Client Helpdesk activities, log and manage client queries
- Analyse and address functional incidents, identify root causes and route non-functional issues to IT
- Track, monitor and close client functional queries/incidents
- Liaise with Client Service Management regarding critical issues to ensure a smooth relationship with clients
- Proposing solutions for recurring problems to their manager, ITEC, Clients or suppliers
- Ensure client activation and client support activities comply with their agreed SLA's and KPI's with regards to service quality and response times
- Contribute to the definition and maintenance of processes, policies and procedures related to client support such as client activation process, KYC/AML/QI/CRS/FATCA, static data change approval, incident and problem management, etc.
- Maintain knowledgebase/training for the client activation and client support function
- Liaise with the Change Management team for client enhancement requests and/or functional queries.
Participate in the continuous improvement of the department: KPI, process improvement etc
The following responsibilities that apply to the role:
Comply with all Risk and regulatory obligations where relevant
Responsibility to act within agreed risk limit (credit/market, etc...)
Responsibility for ensuring that you are fully aware of and adhere to internal Policies that relate to you, your business or other businesses for which you have any level of responsibility.
Responsibility for reading, understanding and complying with the Company's Conduct and Standards and corresponding regulations. You will be notified of changes to policies in a timely manner through announcements and/or Intranet updates.
Competencies and Work Experience:
- Team player
- Ability to monitor own workload and meet work objectives
- Ability to work under pressure
- Ability to make decisions and know when to ask manager
- Self-motivation
- Ability to use initiative to complete the task
- Ability to be flexible and adaptable
- Strong interpersonal and communication skills
- Good analytical skills
- Good working knowledge of Microsoft Office suite of applications
Qualifications:
Education:
- Unversity graduate or equivalent
Languages:
- Fluent English
If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Societe Generale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.