Description
Proteus Europe is searching for a Operating Service Administrator for one of our clients based in Surrey.This is an 11 Month Fixed-Term Contract
Our Client :-
They are a globally known high tech leader in industry with a range of products which can be found in virtually all households around the world or in your pocket. As such they are always at the cutting edge of technology with a clear vision for the future in the tech field. Become part of their winning team.
Your New role :-
The role will be to maintain, monitor and support customer accounts for the online training solution.
KEY ACCOUNTABILITIES
- Working with established partners, to provide support on company systems.
- Aid end users with their technological issues, understanding knowledge levels and tailoring approaches appropriately.
- Monitoring system issue status.
- Managing customer user accounts.
- Supporting Contents / Courses / Exams / Survey registrations
- Providing add-hoc and regular base report to customer.
- Providing System Training for Customers
- Maintaining Notification of Solution issues
- Providing User/Operation Manual to Customers
- Maintain Solution system configuration and data uploads.
- 3-5yrs or equivalent work experience in Solution Support experience.
Your Skills and experience :-
Essential Skills :-
EDUCATION:
Bachelor's Degree or equivalent work experience
- Experience supporting Customer service with Solution package
- Good MS Office package skill (MS Excel, MS Word, Power Point etc)
- Fluent in English - Both written and spoken.
Desirable Skills :-
- Experience of Web Site/Service planning and Operation
- Experience providing training to customers
- IT Trend (Web/Mobile) - Knowledge of.
- Worked within Korean cultural environment.
Proteus Europe operates in partnership with our candidates by building strong and lasting relationships at all levels.
If you apply for this role, we will:
- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the process.
If you are looking for a new role, but this role isn't quite right for you, please contact us in confidence for a discussion about how we can help you.