Description
Credit Controller
£15 p/h
Reigate
Summary:
Working within a team, you will be responsible for managing your own ledger of accounts, ensuring clients' invoices are paid in accordance with specified terms. As you will be responsible for part of our UK client base. You will interact with clients as needed and work to continuously improve our collections processes.
Performance Objectives:
Clients
. Monitor clients within the assigned ledger
. Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss outstanding debt issues.
. Utilising a combination of defined processes, case history and judgement, make decisions on next course of action, on a client by client basis.
. Record accurate records of client communications within Oracle Advanced Collections system.
. Accessing client online payment systems where required
. Investigate and resolve occurrences of unallocated cash
Excellence
. Achieve a variety of targets, based upon qualitative and quantitative measures.
. Continually re-prioritise an ever changing workload, ensuring activity is focused towards achieving a variety of targets.
. Escalate any issues affecting the recovery of monies in a timely manner, either internally through GFO Management or with the business, as required.
. Ensure tasks are performed in accordance with Service Level Agreement objectives.
. Contribute ideas and actions towards the continuous improvement of processes within area of influence.
. Understand and apply the companies Billing processes, policies, procedures and internal control standards.
People
. Liaise with UK Client Financial Management Manager and Collections Analysts regularly regarding all aspects of collection activity & performance.
. Interface with other GFO associates to ensure compliance with cross-team responsibilities.
. Work effectively within the team dynamic.
Financial
. Work to achieving monthly, quarterly and annual targets for cash, bad debt reserve and aging brackets
. Assist with month end procedures, reporting and reconciliation to meet deadlines
The Requirements
. Minimum of 2 years'+ experience working in a Collections/Credit Control environment, would be useful if success rate can be demonstrated.
. Must have strong Excel skills (knowledge of v-Lookup, Pivot Table, etc.)
. Systems knowledge including Microsoft Word and Outlook
. Ability to communicate effectively at all levels (director level) with both internal and external clients
. Able to use own initiative with the ability to work as part of the team
. Ability to work well under pressure and meet ever changing deadlines and stretching targets.
. Adaptable, able to learn new processes, concepts, and skills.
. Ability to interpret and analyse financial data.
. Ability to professionally handle and resolve, exceptions and disputes.
. ICM qualification would be beneficial
. Oracle knowledge would be an advantage
Huntress Group does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.
Huntress Group acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.