Description
About us:ITech Consult AG is a certified ISO Swiss company with offices also located in Germany, Great Britain and Ireland. ITech Consult is specialised in delivering ICT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.Reference No.: 915791SA
Role: IT Production Support
Industry: Banking
Location: Zurich und Region, Switzerland
Workload: 100%
Start Date: ASAP
Duration: 06 Months
Summary: Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.
Job Responsibilities:
-Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
-Perform code upgrades without supervision.
-Be responsible for, and master multiple subject matter areas of responsibilities.
-Identify and document best practices within their subject matter areas of expertise.
-Provide continuous process improvement suggestions.
-Maintain and document Standard Operating Procedures.
-Building relationships with our key stakeholders from the relevant areas particularly within application development and the business community.
-Actively identifying knowledge, performance and quality gaps within the team and addressing them using hands-on face-to-face coaching, both on the job and through one-to-ones
-Leading major incidents to ensure that incidents which may have an adverse impact are appropriately escalated and resolved
-Driving improvements across software applications including monitoring and automation
Skills:
-Minimum 2+ years' experience required.
-Proven track record of high performance in a service orientated environment
-A solid technical understanding of IT and technology in general with a desire to work in a service orientated support function
-Experience with Unix (e.g. handling files, searching logs, checking processes)
-Experience with SQL querying (Oracle / Microsoft SQL)
-Excellent problem-solving skills which must be demonstrated through previous education or career experience
-Strong listening & spoken communication skills in English is must.
Education:
-Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
Language: English only required, German Language is nice to have.
Should you find yourself suitable for this position then send your complete dossier using this link in the advert. *Even if this particular position doesn't suit your profile we recommend that you send us your CV and share with us what you are exactly looking for.
Call us and discover the quality of our services for yourself. We are more than happy to meet with you for an individual consultation. Do not hesitate to contact us for further enquires on .
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