Senior Data Analyst - Customer Analyitcs

Dublin  ‐ Onsite
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Description

This is a technology-led bank that delivers consistently great service to customers in an omni-channel world.

Customer Analytics is at the heart of delivering this servicce. This multi-discipline team harnesses the power of large data sets, cutting edge analytics and systems to provide accurate, insightful and measurable outputs to all stakeholders. We use our problem solving and technical skills to tackle business challenges. We are looking for energetic, highly proficient data scientists, information analysts, visualisation experts & creative data storytellers to join us on our journey. So, if you are interested in using analytics to deliver superior customer experience we would like to talk to you.

You know and love working with raw data and Datamodelling tools and can manipulate data to generate amazing value addition insights from complex multidimensional datasets. You are visionary, engaging, curious, analytical, creative, and love to solve complex problems in innovative ways.

Job Description:
In response to the rise of Big Data and new analytical methodologies the bank has formed a team of experienced data and analytical professionals with responsibility for leading out on the exploitation of cutting edge data and technologies to deliver insight and value to the business. Our senior data analyst will drive a visionary agenda to develop a best in class capability.

Responsibilities for this role include:

  • Perform data exploration on disparate data (structured and unstructured) sources
  • Communicate clearly with many different audiences both technical and non-technical, in traditional and non-traditional ways
  • Improve data feeds and data quality to enhance the single customer view and drive efficiency in processes
  • Use data tools to extract, model, interpret and display information outputs, supporting strategic decision making
  • Work with business stakeholders to develop value propositions underpinned by sound analytics
  • Constantly innovate to deliver amazing solutions

Requirements for this role:

  • 3-5 years' experience leading data initiatives
  • Incredible analytical and problem solving skills
  • Expert level knowledge across a range of analytical technologies - SQL, Qlikview, Tableau, SAS, SPSS, Hadoop, HBase, Hive, Pig, R, Java, Julia, Scala, Spark, Python or C++
  • Excellent communication and presentation skills

Minimum Criteria:

  • A motivated self-starter who can work with little supervision and in a collaborative team environment
  • Proven academic record in one of the following disciplines: IT/Maths/Statistics/Analytics/Engineering/Physics/Psychology
  • Passionate about data and using data to drive sound business decisions with a minimum 10 years' work experience in a similar environment
  • A proven track record in demonstrating a systematic, disciplined, analytical and customer focused approach to problem solving
  • Experience with Datamodelling, data querying, data manipulation of large data sets
  • Demonstrated ability to work in a changing and challenging environment with a record of producing high quality deliverables against an aggressive schedule
  • An excellent communicator, comfortable interacting with people at various levels across business and IT functions
  • Previous experience working with Teradata Data Warehouse and Campaign Management tools a plus

Competencies Required:

  • Customer Relationship Management: Understands the need to provide the highest quality customer service, delivers to customers' expectations acts with total integrity
  • Results Focus: Maintains a clear focus on agreed goals to achieve expected results
  • Teamwork and Collaboration: Contributes fully, shares information, ideas and opinions - never a solo player
  • Problem Solving and Decision Making: Understands that a problem exists, contributes to creating options to resolve issues, refers appropriately
  • Planning and Priority Setting: Follows a systematic approach to prioritising and delivery

For more information and a confidential discussion please call Michael.

Start date
n.a
From
CPL Solutions
Published at
13.05.2016
Project ID:
1128567
Contract type
Freelance
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