Description
Oracle Administrator (Oracle Service/RightNow) Global Media
We currently have an Oracle Service Cloud Administrator role available for a global Media company.
This is a great opportunity for the right candidate being involved across administration, maintenance development and revision of the Oracle Service Cloud CRM application.
Role:
- Conduct operational support for Oracle Service Cloud CRM
- Provide administrative support on a daily basis, including provisioning and de-provisioning of user accounts
- Maintain chat configuration, workspaces, system menus, navigation sets, queues, products/categories, standard text
- Create/maintain workspace rules, business rules, mailboxes, surveys and message templates
- Develop operational reports and dashboards.
- Manage functionality testing and UAT during Oracle Service Cloud upgrades
Desirable:
- configuration, administration, and troubleshooting
- day-to-day operational settings applying process improvement
- Knowledge of Oracle Service Cloud Connect Web Services SOAP API
- CRM tools like SalesForce, Siebel, Sage, Microsoft Dynamics,
- Proficient in Microsoft Office applications (Excel, PowerPoint, Word, MS Project)
If you feel you skill set matches the above requirements, please send your CV through or contact Robert.
PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.