Description
Job Description
To Ensure Resolution of tickets with an emphasis of reducing recurring tickets through problem management and root cause analysis leading to higher customer satisfaction (1.) To perform knowledge transition during project enhancements (2.) To update self on latest technologies and related areas (3.) To troubleshoot and resolve tickets raised by the clients. (4.) To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc. (5.) Resolution of tickets with an emphasis of reducing recurring tickets through problem management and root cause analysis leading to higher customer satisfaction
Technical Skills
- Weblogic Administrator Skills
- WebLogic server administration
- WebLogic basic configuration and code deployments (using Nordea deployment tools)
- MQ Series Administrator Skills
- MQ Manager configuration and troubleshooting
- FTP and MFT configuration and troubleshooting
- Oracle/Linux Administrator Skills
- Oracle database (especially on exadata) configuration, database management (DDL and DML)
- Linux basic server administration (start/stop of Servers etc.)