Description
Infrastructure Engineer Dutch Speaking
As the Operations Intelligence Center (OIC) Engineer, you will use your broad background of infrastructure and application monitoring experiences. Important to the role is your ability to identify, evaluate, and execute preventive measures to minimize/avoid impact to the consumer experience. As an OIC Engineer, you will interpret events and engage appropriate colleagues, vendors, and leadership teams as part of the Critical Incident Management Standard Operating Procedures. You will also help onboard new capabilities, liaising with other teams across the business and help them enrich our portfolio of supported activities. As we evolve, you will have the opportunity to learn new software applications for monitoring network applications and performance capabilities.
Responsibilities:
* Critical Incident Management: drive down the time to repair of a critical incident and communicate effectively to help the business teams understand the consumer impact
* Monitoring: build our monitoring tools and act on the alerts received so actions are taken and incidents are resolved
* Identify consumer experience issues and Back End system challenges across multiple service providers and networks
* Perform day-to day operational activities in a dynamic global 24x7 environment
* Provide support during product launches and releases, prepare reports for management, identify risks/solutions, and make recommendations for improvement
Experience Required:
* Bachelor's Degree in Computer Science, Engineering, IT or a related field; MBA a plus. 2 additional years of experience in lieu of a degree.
* 3-7 years' experience in infrastructure and application monitoring.
* Experience in retail environment is a plus.
* Experience working in fast paced environments in a highly matrixed 24x7 global support model; awareness of international business, cultural norms, and values is a plus
* Background as part of a team that delivers and supports application & infrastructure technologies to leading E-commerce solutions
* Working understanding of Agile or other methodologies. ITIL is a plus
* Strong problem solving skills and demonstrated competency with mobile/web technologies
* Capable of understanding a variety of infrastructure problems, including those that may not have standard resolution methods. Able to convey expertise during Real Time event mitigation meetings and conference calls.
* Ability to be a forward thinker and recommend proactive measures to limit event frequency
* Critical Incident and Crisis Management experience
* Familiarity with most of the following: ServiceNow, Splunk, New Relic, Science Logic, Cisco, Juniper, Cloud computing, VMs, Windows, Linux and AWS
* Delivering on tactical responsibilities while maintaining awareness of the big picture
* Successful track record of building positive customer relationships; demonstrated skills including diplomacy, negotiation, and critical thinking