Description
Position: Citrix XenApp & XenDesktop/Netscaler Administrator
Location: Brussels, Belgium
Duration of the contract: 6 months+
Job Description:
- Manage and support the Citrix XenApp 6.5 and XenDesktop 5.6 platforms
- Management of platform level services such as Windows 7 or a remote desktop session of a Windows 2008 R2 server
- Ensure all Citrix based applications are maintained and supported, coordinate with customers on installations upgrades and requirements
- Competency in hypervisors including Citrix XenServer and VMware ESXi
- Experience with Provisioning Services 6.1
- Well versed in handling all Citrix components (Citrix Web Interface, StoreFront, Licensing, Printing, GP, Data store, Edge sight, PVS and Netscaler)
- Configure and troubleshooting Group Policy/Citrix Policy related issues in Citrix environment. Citrix published application management
- Troubleshooting Web-Interface related issues and configuring the same for Internal/External access via gateway device. Citrix & MS profile management
- Troubleshooting Citrix Printing related issues in XenApp environment consisting of Presentation Server 4.5, XenApp 5.0, XenApp 6.0 and XenApp 6.5. Managing and troubleshooting on access gateways/Netscaler.
- Support of Web Interface for remote access and third party access as well as application virtualization
- Support day-to-day operations of Server Based Computing environment, including proactive monitoring and management utilizing advanced troubleshooting tools
- Daily monitoring and solving incidents, work orders, task orders in a timely manner using customers ITSM system
- Adhere to all SLAs defined by customer's contract
- Provides a single point of contact for one or more problems and is responsible for ownership and coordination of actions of those problems to analyse for root cause, identify known error and coordinating actions to remove the error
- Responsible for investigation and coordination of resolution and recovery actions for assigned incidents
- Assist building Virtual Servers and Desktops as directed to current Standard Operating Procedures, Work Instructions, Installation Qualifications, and other required directives as requested
- Maintain Client Access Gateway and NetScaler devices
- Escalation of critical system events when required
- Completion of assigned ad-hoc projects and tasks
- Fluency in English
- Fluency in either Dutch or French
PRODUCT PROFICIENTCIES
Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, and Windows 7/8 Citrix XenApp 6.0/6.5 Citrix XenDesktop 5.x, with a competency in Machine Creation Services and personal vDisk Citrix EdgeSight Microsoft Active Directory, Group Policy and Security ThinPrint 8.x Citrix XenServer and VMware vSphere 5.x
Preferred Qualifications
Microsoft Certified Solutions Export (MCSE) certification
Citrix Certified Administrator XenDesktop 5