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Service Technician

Dublin  ‐ Onsite
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Keywords

Monitoring Support Mainframe Communication Analysis Exchange Backup Application Qualification Manager

Description

Contract: 6 months

Daily rate

Start date: As soon as possible

The Operations Role:

Reporting to the IT Facilities & Command Centre Services Manager, the key responsibilities of the role will include:

  • Managing batch schedules on multiple platforms for several key customers.
  • Ensuring that all system releases and requests are processed in a timely manner without affecting online service.
  • Managing the resolution and escalation of alerts from the ETS monitoring tools.
  • Producing client correspondence output across the group.
  • Maintaining and supporting our change control procedures to ensure that quality changes are implemented with efficiency and ease.
  • Providing general support for IT Development areas, including provision of support for projects and the implementation of new products.
  • Providing prompt and efficient problem analysis and resolution across all platforms.
  • Providing first level support if an issue arises during shift.
  • Liaising with the ETS Service Desk and Service Management teams during system problems.
  • Completing all checklists, communications and reports in a timely fashion
  • Participating and supporting the Continuous Improvement initiatives in ETS
  • Assisting with cross-training of all staff in the Operations team.

    • Knowledge and Experience:

    The successful candidate ideally should have:

    • A third level IT qualification
    • Strong communication skills: effective verbal and written communication skills of both technical and business nature
    • Good analytical skills
    • Strong interpersonal and teamwork skills with the ability to deal with business clients
    • An ability to focus on the customer and deliver to deadlines
    • A strong technical acumen and problem solving skills
    • An inquisitive nature to query other team members/IT areas on specific technology or business issues in order to build up their own knowledge
    • A natural interest in technology

    In addition to the items above, familiarity with some or all of the following systems would be an advantage:

    • IBM TWS/IWS Scheduling Tools or Job Schedulers like ControlM (must have)
    • EMC Networker Backup & Recovery Software
    • IBM iSeries (AS400)
    • Microsoft System Centre Operations Manager
    • CA Nimbus Monitoring Software
    • Z/OS Mainframe Operating System
    • FTP - File transfer
    • Connect Direct - File transfer
    • Knowledge of Windows, Office and Exchange
    • An understanding of Monitoring, Capacity and Performance Management
    • An understanding of Backup & Recovery processes and technology

    Application Process:

    If you are interested in this position please send your CV to (see below) or call Iulia to discuss.

    Start date
    ASAP
    Duration
    6 months
    From
    Sabeo Contracting Services Limited
    Published at
    03.06.2016
    Project ID:
    1141613
    Contract type
    Freelance
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