Description
Customer Service Delivery Manager
Our client a global leader in financial payment systems (Credit cards PCI, Mobile Wallet, Online digital payments ) have an immediate opening for a Customer Service Delivery Manager consultant.
The role is to manage the end to end (E2E) delivery of new technology financial payment systems to newly won clients.
the Customer Service Delivery Manager undertakes the responsibility for working with every stakeholder, internally and externally, to ensure successful delivery of the financial payment products in the different markets.
Ensure the end-to-end delivery of business initiatives for the markets. Take ownership of the delivery of solutions after the sale has completed by initiating and driving the complete implementation process with delivery units such as product, franchise and technology, to ensure business requirements are fulfilled and product readiness is guaranteed. Act as key point of contact with customer and sales team. This requires a tight collaboration with different functional entities within Customer Delivery.
Our ideal person would have come from a technology (IT or Telecoms) service delivery background with good customer facing and management skills.
Good Project Manager Skills, ENGLISH language mandatory, Swedish is a plus
Any experience with E-commerce Digital online payments, Mobile Payments, Mobile wallet solutions and merchant payment systems is very beneficial
* Cultural sensitivity.
* Customer-facing skills
* Ability to grasp technology issues and translate them into solutions to problems and/or to address business opportunities.
* Project management skills required; Personal organization and priority management.
* Good knowledge of financial industry/banking operations and business practices with a strong focus on credit and debit cards (advantageous)
* Experience of Mobile payments, e/m commerce, contactless etc. is a definite asset.
* Must demonstrate effective leadership, communication and negotiation skills.
* Strong analytical/problem solving and planning skills.
* Needs to be able to work independently but also in team.
* Willingness and capability to travel for certain periods of time.
ENGLISH language mandatory, Swedish is a plus
Good daily rates €€, long contract