Description
We are looking for a
CRM / Application Specialist (m/f)
Reference: -en
Start: asap
Duration: 18 MM++
Place: in the Zurich region
Branch: Privatbankiers
Your tasks:
- IT Service Owner for the international CRM solution
- Application Specialist for the international service application "Name Check"
- Service planning (lifecycle, service enhancements and continuous improvements)
- Stakeholder management and service coordination with affected partners from Business Product Management, Business Operations and IT
- Analysis of change requests, responsible for non-functional and technical requirements, release bundling
- Subject matter expert of technical end-to-end processes, logical and physical architecture, technical components
- Active technical accompaniment of the CRM developers during a project
- Service management (SLA/OLA control) and monitoring, availability control, 3rd level application support (Service Request-, Incident- and Problem Management)
Your qualifications
- Proven expert knowledge within IT integration and web technologies (ASP.NET, C#, XML, HTML, CSS, JavaScript, MS SQL Server, IIS , Internet Explorer)
- Knowledge in LINUX, JAVA and ORACLE DB (International Name Check Service)
- Microsoft ASP.NET Developer, Microsoft Enterprise Application Developer or appropriate MCTS certifications of advantage
- Proven similar experience within financial industry – solid knowledge of underlying banking processes (e.g. compliance and sales process)
- Good skills within application management
- Market knowledge of CRM solutions highly beneficial
- Profound skills within software development and architecture
- Fluency in English, German skills are advantageous
Skills:
- IT consultant
- Software developer
Keywords: application CRM .Net SQL