Description
Job Purpose:
Implement and own the Application Lifecycle for a solution
Ensure the consolidation, technological innovation, evolution and compatibility across IM of solutions
Ensure that processes are constantly reviewed, improved and harmonized
Ensure consistent deployment of global workplace, communication and infrastructure solution within the business
Ensure level 2 support as required for the responsible solution area
Follow client Security Policies
Main Accountabilities/Measured On:
Customer satisfaction with solution delivered (business customers and partners, end users)
Delivery of solutions on time, within budget and according to business case
Quality of service: achievement of agreed Operational/Service Level Agreement (O/SLA)
Percentage usage of the solution by the business
Successful implementation of solutions within the business
Main Tasks & Responsibilities:
Act as the system design authority for Citrix Legacy environments and Global Citrix XenApp 6.5 platform; own the tools required to support solution and manage solution according to demand.
Provide 3rd/4th level support for Citrix platform and related components.
Manage problem tickets and change requests for Citrix platforms, associated login scripts/group policies and hosted applications.
Coordinate platform changes with local IM Production and SDM (business application owner) teams.
Guarantee all work is compliant with internal and external audit requirements and complies with financial and legislative requirements (eg statutory, reporting, tax, )
Define solutions according to the agreed SLAs and ensure that the solutions are technically robust and fit for purpose.
Define and set OLAs as required to build and operate the solution; own the continuous improvement of solutions
Work with the team to ensure the solutions are fully integrated and designed according to specifications and group standard
Use continual improvement processes based on strong management information to drive service improvement
Take into account future requirements from IM quality management covering end-user feedback
Ensure the solution and underlying services are properly described in solution, service and product catalogue
Contribute to the development of business cases through the provision of solution options, indicative costs and work effort estimates
Management Responsibilities & Decision Power:
Design approach and creation of function, non-functional and technical design details in alignment with architecture
Release upgrade cycle for a solution
Personal Attributes:
Strong team player
Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and team work
Experience with and sensitivity for different cultures
Ability to act under strong pressure and to manage efficiently crisis situation
Creative and analytic approach
Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense
Experience and thorough knowledge of technologies required for the solution in this scope
Professional & Leadership Experience:
Strong 3rd/4th level support of Citrix platforms: Citrix XenApp
Strong 3rd/4th level support of RDS Windows Server .
Experience of Citrix/RDS platform design/management/governance.
Experience of Active Directory administration and Group Policy management.
Knowledge of Scripting tools: VB/KiX/Powershell.
Knowledge of McAfee antivirus and encryption, or similar tools.
Excellent communication, meeting and presentation skills.
Strong organisation and time management skills.
Experience in working in a Global Company.
Education & Training:
University degree preferably in a business or technical subject or any comparable education.
ITIL 3 certification
Project management education and experience a plus
Up to date technical certification for required technologies.
Minimum Requirements:
Willingness and ability to travel
Good to excellent command of English.
Any additional language is an advantage especially French, Spanish, German, Italian or Japanese
Spring Technology is acting as an Employment Business in relation to this vacancy.
Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.