Description
Position: MS Exchange Consultant
Location: Czestochowa- Poland
Job Type: Contract
Job Description:
- Microsoft certification MS Architect Certification or MS certified Master ITIL & Project management certification
- Experience in IT Infrastructure and experience architecting complex IT infrastructure and Messaging solution
- Experience implementing and supporting complex messaging systems
- Experience in system integration and Messaging Migration solutions
- Knowledge and understanding of information security standards and
- best practices Business Continuity Planning, Infrastructure and Application Disaster Recovery, and Security Incident Response
- Outstanding project management skills,especially managing multiple concurrent project Active Directory and
- all versions ( Exchange 2000, 2003,2007,2010 & 2013) is a Must
- Experience with OCS & Lync 2010 and Skype for Business is a Must
- Experience with Blackberry and Good Technologies Messaging Archival products like Enterprise Vault Mimosa
- Good Understand (1.) Incident Management + Change Management (Planning & Execution)
- On - call Escalation
- Ticket Quality
- Process adherence & Security compliance
- Customer feedback ( Appreciations, CSAT survey results)
- KB preparation and review, Knowlegde sharing & documentation
- Root cause analysis/Problem Management + Capicity/Architectural Management
- SLA compliance for tickets
- Value Add
- Training/Mentoring