Description
Being a part of the support team at Fog Creek Software is different.It's Technical
Being a support engineer at Fog Creek is like no other support position. You'll be a full Member of Technical Staff, working with the product development team, with full benefits from day one.
This is a great job for someone energized by the possibilities offered by programming, but less excited about chasing down weird text-encoding corner cases and poring over billing code. You will be consistently challenged and engaged by diverse and interesting problems. You'll use a constantly changing tool set to solve a constantly changing array of problems. There's room for coding in this position, but you don't have to be a coder to succeed in it.
We give you Slack
The customer-facing employees in an organization often have the best information about pain points in a product, but they're rarely given a spare moment to think about potential improvements.
We believe that you can't think strategically and objectively when you're always being asked to empathize and communicate with customers. We use relentless automation and improvement to give our support team what's referred to as "slack." Slack is breathing room to think about ways to make your job easier or better. Each of our support engineers regularly takes full days, to work on projects that are strategic for the team or company.
Requirements
- A broad technical curiosity and proven technical understanding. You've probably dabbled in a bunch of different languages.
- Bachelors' degree or equivalent
- The ability to communicate clearly and positively through written and spoken English
- Remote allowed
- Permanent legal right to work in the US for non-remote
One or more of the following skills would be helpful:
- Knowledge of distributed version control systems like Mercurial or Git
- SQL experience
- Internet troubleshooting experience (Fiddler2, Firebug, mad Chrome console skills, etc.)
To apply, visit http://www.fogcreek.com/jobs/supportengineer and solve the problem at the bottom of the post.
Include your solution as the first word in the subject line of your application email. Please include your current resume, and any code you used to solve the problem as an attachment. If you have a website, send us the URL. In the body of the email, explain why you would be a good fit for this job.