Solution Architect - Netherlands

Noord-Holland  ‐ Onsite
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Description

Solution Architect - Netherlands, Solution Architect - Netherlands, Solution Architect - Netherlands

Our client is urgently seeking a strong Solution Architect.

Purpose Statement

To act as a solution architect and technical lead for different initiatives regarding the digital and future call centre transformation of client.

Domain Experience (in order of priority)

Experience on Cable/Telco processes and system

Call Center Technologies

Agent Desktop Technologies (eg Jacada)

IVR/ACD/Call Routing Technologies

Call Center workforce management and scheduling solutions

Speech Analytics technologies to process call speech data

Digital Assisted Care technologies eg online chat

Omnichannel and Digital Architecture for Sales, Care

Very good understanding of telco domains as Product Catalogue Management, Assurance, Billing, Fulfillment and Order Management

Good understanding of Application Integration, rules engines, identity management, data management

Experience with products Telco/Cable similar to what client is offering: (Core Cable Products: Digital TV, Telephony, and Internet & bundles of them, Mobile (concepts like wallets, allowances, handsets), Complex Telco products focused on Enterprise customers eg Hosted Voice, IP VPN

Knowledge of industry standards, technology standards & architecture frameworks as TAM, eTOM, SID, TOGAF, SOA, Web 2.0.

Exposure in different delivery methodologies - agile/waterfall.

Skills

Exceptional analytic capabilities to gather and interpret technical information and to develop, recommend, and implement solutions.

Proactive, able to drive project success. Innovative to define different ways to achieve the goals

Strategic thinker with long term vision of applied technologies

Self-sufficient. Ability to adapt to new work environment and work with minimum support.

Excellent skills with Powerpoint and storytelling.

Excellent overall communication skills, with the ability to communicate and to advise on complex technical matters to non-specialists.

Proven ability to consult and negotiate in a highly sensitive environment with often conflicting interests

Ability to quickly and flexibly adapt to new business priorities

Ability to manage and direct technical teams, acting as mentor and coach for junior members of technical teams

Fit in a multinational environment

Start date
ASAP
Duration
3-6 months
From
Infoplus Technologies UK Ltd
Published at
21.06.2016
Project ID:
1152133
Contract type
Freelance
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