Description
Solution Architect - Netherlands, Solution Architect - Netherlands, Solution Architect - Netherlands
Our client is urgently seeking a strong Solution Architect.
Purpose Statement
To act as a solution architect and technical lead for different initiatives regarding the digital and future call centre transformation of client.
Domain Experience (in order of priority)
Experience on Cable/Telco processes and system
Call Center Technologies
Agent Desktop Technologies (eg Jacada)
IVR/ACD/Call Routing Technologies
Call Center workforce management and scheduling solutions
Speech Analytics technologies to process call speech data
Digital Assisted Care technologies eg online chat
Omnichannel and Digital Architecture for Sales, Care
Very good understanding of telco domains as Product Catalogue Management, Assurance, Billing, Fulfillment and Order Management
Good understanding of Application Integration, rules engines, identity management, data management
Experience with products Telco/Cable similar to what client is offering: (Core Cable Products: Digital TV, Telephony, and Internet & bundles of them, Mobile (concepts like wallets, allowances, handsets), Complex Telco products focused on Enterprise customers eg Hosted Voice, IP VPN
Knowledge of industry standards, technology standards & architecture frameworks as TAM, eTOM, SID, TOGAF, SOA, Web 2.0.
Exposure in different delivery methodologies - agile/waterfall.
Skills
Exceptional analytic capabilities to gather and interpret technical information and to develop, recommend, and implement solutions.
Proactive, able to drive project success. Innovative to define different ways to achieve the goals
Strategic thinker with long term vision of applied technologies
Self-sufficient. Ability to adapt to new work environment and work with minimum support.
Excellent skills with Powerpoint and storytelling.
Excellent overall communication skills, with the ability to communicate and to advise on complex technical matters to non-specialists.
Proven ability to consult and negotiate in a highly sensitive environment with often conflicting interests
Ability to quickly and flexibly adapt to new business priorities
Ability to manage and direct technical teams, acting as mentor and coach for junior members of technical teams
Fit in a multinational environment