IT Support Apprentice

London  ‐ Onsite
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Description

Ticketmaster, part of Live Nation Entertainment runs an apprenticeship programme which aims to offer an alternative route for people aged 16-23 into employment. The Apprenticeship offers on the job training and onsite assessment by an approved apprenticeship training provider, earning a nationally recognised qualification (EDI Level 3) at the end of the Apprenticeship.
Following the pathway of 'IT End User Support', we are currently recruiting for an IT Support Apprentice for a 12 month placement that will spend their time throughout the apprenticeship based in Angel, Islington, but with the opportunity to travel to other UK based venues or offices.
WHAT YOU WILL BE DOING
To present a professional contact point to receive and prioritise requests for assistance from internal customers, ensuring they are dealt with in a pleasant and efficient manner
To log all calls, escalating if necessary, and keeping customer informed of updates
To work closely with other support teams so that requests can be routed appropriately when the Service Desk is unable to find a resolution
To carry out daily tasks according to the agreed procedure, and according to the shift rota
To carry out hardware builds, installations as required by more senior team members
To complete individual learning records as required by the Apprenticeship provider on time, and to a good standard
Job Requirements
WHAT YOU NEED TO KNOW
Aged between 16-23 as of 1st June 2016
Minimum of 5 A* to C GCSE's (including Maths, English and IT). (You may also hold qualifications to 'A' level or equivalent standard
Basic knowledge of current operating systems including Windows 7 & 8 / OSX
Basic knowledge of Desktop applications including Microsoft Office / Adobe product
Interest in hardware troubleshooting skills particularly Dell / Apple / Lenovo
Excellent communicator (written and spoken)
Start date
n.a
From
Ticketmaster
Published at
30.06.2016
Project ID:
1157495
Contract type
Freelance
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