IT Change Management Specialist

Hainaut  ‐ Onsite
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Description

Job Description

  • Within the "SMC Service Line", and especially the "Service Support Management Processes Branch", the current contractor is responsible for managing changes to the infrastructure or any aspect of services in a controlled manner.
  • Since the agency transformation, the manpower shortfall has dramatically impacted the IT Request For Change (RFC) process, causing delay in the evaluation and approving of changes to the assigned baselines with consequences to the operations and operational networks (NS, KFOR, ISAF/RS…).
  • Contribute to the development and maintenance of Change Management documentation, processes and procedures.
  • Ensure application of Change Management, for changes to developed software and networks components, for all agency assigned systems and services.
  • Liaises with System/Service Managers, Project officers, and Infrastructure procurement managers to ensure that Change Management is in place throughout the lifecycle of the assigned systems/services
  • Assesses Requests for Changes (RFCs) to ensure appropriate statement of requirements and justification are provided with all essential documentation and information to facilitate review testing and impact analysis.
  • Assess RFCs to ensure appropriate assignment of category and priority.
  • Coordinate RFC risk and impact analysis activities.

Profile

  • Proven skills in Change and/or Configuration Management
  • Proven experience on Change management (4 years)
  • Experience with ITSM Tools
  • Knowledge of ITIL Best Practices
  • Language - English SLP 3333 (Listening, Speaking, Reading and Writing)
  • Required level of Security Clearance: Nato Secret

Offer

Safir offers you the option for both a permanent contract or a freelance framework agreement for the mission period.

Duration: 100 man-days (with possible extension)

Interested to know more? please send us your CV to or call at

Start date
n.a
From
Safir Consulting
Published at
30.06.2016
Project ID:
1157771
Contract type
Freelance
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