Service Delivery Manager/DevOps lead - Feltham - Live SC Clearance Nee

Middlesex  ‐ Onsite
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Description

Service Delivery Manager/DevOps lead - Feltham - Live SC Clearance Needed

Square One are looking for an SC Cleared delivery manager to run a Devops function with our client in Feltham.

Lead DevOps team
Build positive and productive working relationships with client and suppliers
Shaping of the DevOps team
Agile delivery of services
Implement processes and best practices for delivering the service.
Identify and implement DevOps tooling
Service delivery reporting
Deliver services according to agreed SLA's

SDM/DevOps Lead
Client releationship building
Act as point of contact for any incidents that have been escalated and require problem management or further escalation
Ensure that customer complaints are managed to a timely and satisfactory conclusion
Delivery of the service to agreed service levels.
Develop and maintain an understanding of applications including: key areas, impact of problems, technology deployed, identification of improvements and efficiency changes
Ensuring the team is suitably resourced and in order to support the services defined contract.
Management of incidents and service requests to ensure these are completed within agreed service levels.
Implement processes and best practices for delivering the service.
Raise, manage and facilitate the resolution of service problems with the appropriate third parties.
Monthly service reporting and review of service with Client Service Manager and Product Owners.
Work with third parties to ensure an integrated service.
Resourcing and training of team to deliver service.

This is an initial 9 month contract based in Feltham paying competitive day rates starting as soon as possible.

Service Delivery Manager/DevOps lead - Feltham - Live SC Clearance Needed

Start date
18/07/16
Duration
9 months +
(extension possible)
From
Square One Resources
Published at
05.07.2016
Project ID:
1160206
Contract type
Freelance
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