Description
Service Delivery (ITIL Practitioner)Contract 12 Months Dublin. My client a large global IT Firm is in urgent need of a talented and experienced Service Designer/Delivery consultant to join their group on a 12 month contract.
Candidates should be familiar with ITIL Framework and should have Level2/Level3 support in Application Service Delivery.
Responsibilities will include managing Availability, Capacity, Service Catalogue, Continuity across IT Applications and should have experience across some of the following areas:-
- Preparation of governance report
- Review RAID log and recommend action for red/amber risks
- Review previous governance minutes and take action
- Attend Governance meeting
- Review S.I capacity and update existing apply capacity
- Monitor business requirement, seasonal/permanent demand, monitor PBA (pattern of business activities), analysis of current and future requirements
- Prepare Plans for Availability, Capacity and Continuity for the managed Application - existing application
- Help incident and problem management for Availability, Capacity and Continuity related issues
- Go through all changes weekly basis and verify impact of approved changes
- Monthly reports - 5 manual reports
- Reviewing and signing off the Draft Service Availability, Capacity and Continuity Roadmap prepared by Client
- Application level tuning and alerting for Availability, Capacity and Continuity
- Exception reporting and review
- Involve in all phases or service management
- Performing remediation plan, solution and actions where appropriate
- Link in with other vendors (Infrastructure service provider) for various Availability, Capacity and Continuity related issues
IT Service Management Responsibilities will include:
- Checking Business and Technical Requirements periodically
- Reviewing & sign-off of the IT Service Centre Management procedures
- Interacting with the SI process re: ITSCM
- Updating the respective ITSCM Plans regarding SI
- Review the scope and prepare ITSCM plans for Managed Services Applications
- Existing Application
- Review the ITSCM plan w.r.t. against agreed SLA timelines
- Evidence & Own SCPs for relevant applications, networks and infrastructure components
- Complete annual reviews of existing SCPs and propose improvements
- Input into annual ITSCM planning process
- Propose ITSCM improvements for vendor owned SCPs
- Application level tuning to help in ITSCM (plan and implement)
- Execute agreed SCP tests (as per ITSCM plan) and issue formal reports for sign-off
- Implement any agreed improvements to SCPs identified by testing
- Assisting with invocation process as required by Incident Management
- Execute signed-off SCPs as agreed with the crisis management team
- Engage with Major Incident Management Process as required and feed into Problem Management
- Update the respective ITSCM Plans in case of Gaps identified during various tests/meetings
- Liaise with vendors for ITSCM plan for vendor supported applications being managed by my client
This is an interesting role working with a global blue chip client within the financial services space. If it sounds of interest drop me a CV ASAP so we can discuss in more detail