IT Site Support Technician - Brussels, Belgium - English and German sp

Brussel  ‐ Onsite
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Description

IT Site Support Technician - Brussels, Belgium - English and German speaking

START: SEPTEMBER

(Support Consultant, 1st Level Support, First Level Support)

One of our Major Clients is urgently looking for an IT Site Support Consultant.

Please find some details below:

Consultant position description

The consultant will be part of the ITSS Brussels Department and will reports to Regional IT Manager Mid and South Europe

Job description

The consultant will be primarily responsible for getting control and stable performance on ticket backlogs incl. Work Orders for Belgium, Switzerland and Germany in HPSM9 and Propel.

Moreover the consultant will handle:

1st level ticket reception and resolving

Answering calls within agreed SLA and creating tickets according to process

Handling e-mails related to new and open tickets according to process

Writing ticket updates within SLA

Follow-up on incidents and requests, including actively calling people

Translations from German to English and vice versa, according to the needs

Translations of End User information into technical information and vice versa

Capturing of improvement possibilities

Remote connection to end user PCs in order to identify, classify or fix issues when required

Keeping Asset Management and Documentation up to date, using tools such as AMMO FlexDeploy, the Mobile Phone Usage reporting tool, etc.

Procurement and/or Goods Receipts according to process

Requests for approval and packaging of new software, according to the process, including the writing of installation documentation for the packaging team and the necessary chasing

Ideally, the consultant will also:

Use Service desk reporting (SM9 interactions, SM9 incidents, Propel requests, BT call centers stats, etc.) to identify the need for additional information/training

Train the rest of my team on items related to Service Desk procedures, according to the needs identified

Act as key counterpart for the Service Coordinator, ensuring communication between that role and the ITSS team.

Mandatory Fields

1. Fluency in English, spoken and written, including the ability to communicate clearly and concisely with non-technical, non-native/fluent English speakers on IT related matters

2. Ability to absorb large quantities of information; eagerness to learn and ability to go and look for information where it is available

3. Ability to work, according to the processes, in an organised, methodical, structured and meticulous way and to improvise where necessary

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.

Start date
August/September
Duration
6 months+
(extension possible)
From
Octopus Computer Associates
Published at
19.07.2016
Project ID:
1170173
Contract type
Freelance
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