Description
Connect44 are looking to fill the role of CEM/SOC Consultant in China (Shenzhen) on a contract basis.
If it is something you are interested in and deem yourself suitable please send your most recent CV to (see below)
Responsibilities:
- Customize and present CEM/SOC Solution according to customer requirements, expectation and KBOs.
- Responsible for service sales order target achievement. Customer relationship establishment, maintenance and enhancement.
- Marketing insight, service lead finding and customer requirements leading, with the capability to communication and convince C-level cusotmers and senior managers.
- Responsible for solution design of Huawei SmartCare CEM/SOC service to guarantee the solution strengths.
- Support for the detail design and implementation of CEM/SOC solution, including organization, personnel, CEM/SOC service, operation process, KPI/SLA in CEM/SOC solution O&M system by joint cooperation with customers.
- Responsible for project & solution summarizing and global experience sharing for CEM/SOC solution.
- Sales and Business Development in Service Quality & Customer Experience Management Business, SOC Operations and Operation Transformation
- Support Global Business with Consultative selling skill
- Pursue Mega-deal of CEM/SOC solution/services
Requirements:
- Education: Bachelor degree or above, major in telecommunications or computer related.
- Work experience 10+ year sales/business development/marketing experience in the CT & IT industry. Good experience in CEM/SOC solution and big data analytic. Knowledge with wireless network optimization, Core Network, BSS and OSS is preferred.
- Customer orientation with excellent understanding of operators business/technical requirements - be able to create true client value.
- Achievement orientation, energetic, strong influence skills, self-initiative, teamwork spirit, persistency, logical thinking ability, fast learning ability.
- Able to communicate and convince at C-level (CEO/COO/CFO/CTO) of Operators. Able to build good people relationship network.
- Mature and positive attitudes, able to work well in a fast-paced multi-culture dynamic environment;
- In-depth understanding of eTOM business process, TAM and ITIL IT Service Management
- In-depth understanding Operation Transformation Readiness assessment/CEM Maturity Assessment
- Understanding data mining and Data Mart business model (preferred)
- Frequent business travel is mandatory.
- Excellent English skills for listening, speaking