ITIL Team lead

Budapest  ‐ Onsite
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Description

Job Title: ITIL Team lead

Location: Budapest, Hungary

Job Type: Contract

Job Description:

The Responsibilities/required skills are as follows:

  • Good understand and keep track of key team KPI's. Manage dips in performance with adequate reinforcement plans proactively
  • Monitors, coordinates and supervises the daily activities of the staff in the operations team.
  • Experience to Manage staffing, Manage Attrition, Recruitment and Hiring
  • People management and associated responsibilities like performance and development management
  • Manage relationships of the key interfaces of the team
  • Able to plan long term improvements
  • Understanding of processes run by team and ability to bring in improvements and efficiencies within the team
  • Able to conceive and implement productivity improvements within operations
  • Manage escalations across the IT service desk

Primary Skills

  • Experience in people management skills, should have experience in previous roles
  • Good communication skills, should have managed services across geographies
  • Ability to drive initiatives in the team with creativity and a long term vision
  • ITIL understanding, experience of dealing with process improvements
  • Having a proven track record
  • ITIL foundation certification
  • Must be a German Speaker - Minimum C2 Level
  • Understanding of German culture, accent etc.
  • Experience in hiring and building small to mid-sized teams
  • Experience in managing technical teams
  • Experience in handling a high volume operations teams
Start date
n.a
From
Damco Solutions
Published at
02.08.2016
Project ID:
1178156
Contract type
Freelance
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