Description
Accountabilities and Responsibilities of the role:
- Provide 3rd level support for a variety of Financial & Risk Applications with an emphasis on Treasury systems, especially OPICS supplied by MISYS
- Analysis of problems, including root cause analysis.
- Communication with other support teams including Infrastructure & development teams
- Adhere to SLA or OLA within the technical and business communities. Work to improve all services offered to our Customers.
- Liaise with 3rd party suppliers for system changes & issue resolution.
- Develop solutions to solve business problems and enhance functional performance
- Undertake System, Functional and Integration Testing to ensure solutions are fit for purpose and production. Implement small change requests, bug fixes and configuration changes.
- Have involvement from requirements gathering phase through to project close out on large scale enterprise wide projects.
- Work on large projects through all phases including requirements gathering, design testing & implementation.
The Successful candidate will have:
- Excellent interpersonal skills & commitment to develop a strong rapport with colleagues and customers
- A strong focus on delivery and quality
- Experience of utilising and optimisation of SQL
- Previous experience working within the SDLC streams
- Practical knowledge of various Operating System platforms including Windows, Unix & Linux
- Strong understanding of performance tuning and optimization to include benchmark tests
- Knowledge or experience of project management methodologies
- Knowledge of ITIL processes and practices
- Knowledge of IIS, WebSphere, & MQ
- Knowledge of OPICS and Capital Market systems
- Relationship management skills - ability to develop and sustain positive partnerships and be a team player.