Description
Infrastructure Service Manager is required by a global organisation based in Oxford.
Job Purpose:
A key role within the Technology Infrastructure & Operations organization, responsible for the overall delivery of all operations and associated infrastructure within their assigned portfolio. The Service Manager is responsible for the quality of delivery of the operational services in their portfolio. This covers the ownership of the in-life service and guardianship of any changes introduced to their portfolio, including knowledge of cost of ownership.
The role requires a degree of flexibility and collaborative working within Technology and across the business, as well as working closely with their portfolio hosting providers (ie RETS, Amazon and other third parties) to deliver the quality and reliability of the end-to-end operational services. This role ensures that their assigned portfolio delivers value to its customers from its service delivery.
Required Experience and Education:
Significant IT experience (5+ years of relevant work experience) with previous experience managing operations and infrastructure in a globally distributed and/or outsourced environment
Highly service focused with experience of working within a large distributed data centre operating both web and corporate solutions.
Strong commercial understanding and focus, with experience of managing budgets.
Experience managing 3rd party suppliers.
Experience working at all levels within an organisation up to Senior Management level.
Degree in IT or Business equivalent
Experience in successful stakeholder management.
General Knowledge and Technical Skills:
Typically possesses strong relevant work experience, with experience as a manager or equivalent role
Requires advanced technical and business knowledge in multiple disciplines/technologies/processes
Bachelor's or Master's Degree in a relevant field of work or equivalent work experience
Experience managing a budget of at least $4M
Good Understanding of industry standards in relation to service management
ITIL foundation certification
Strong technology awareness in line with technologies in use within the various portfolios.