Functional Analyst Sales - Brussels

Brussel  ‐ Onsite
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Description

Functional Analyst Sales

MUST SPEAK FRENCH OR DUTCH

Renewable 3-month contract (Project Length 18 months)

Day rate: €

Technical context

- Good experience in functional analysis
- Good experience in testing and writing test scenarios
- Good knowledge of incident and change management methods and tools
- Good knowledge in Sales domain in the utility sector
- Knowledge in SAP CRM - SAP ISU is an advantage

Business context

- You are a preferred contact person for applications for all our internal customers for the sales domain
- You analyse and challenge the business requirements/briefings received from our internal customers
- You propose a functional solution in collaboration with all involved parties that meets the business requirements within the feasibility of our landscape
- You gather all the necessary information from the impacted business parties to introduce and manage an end-2-end change with a clear and complete briefing by following the internal processes
- You build a business case in collaboration with involved parties to justify the change request
- You follow the developments and are responsible for the quality check of the delivered solutions by Local Delivery by executing acceptance tests before presenting the results to stakeholders
- You execute business acceptance tests and post-implementation tests in collaboration with the stakeholders based on test-scenarios for which you are responsible
- You execute regression test during and/or after every release that can impact your applications/services
- You manage incidents by respecting the KPI's for timing and quality
- You analyse incidents around Sales Force applications and identify the necessary actions to solve these incidents in collaboration with Delivery
- You report to the stakeholders/requestors about the progress of cases (changes and incidents), delivery dates and tasks that must be completed (testing, etc )
- You monitor and analyse the logged issues, defects and questions to propose proactive improvements for the related Sales Force services, applications and processes
- You support the business by indicating the possibilities and limits of the applications and technologies used in our application landscape
- You identify improvement opportunities based on problem handling and best practices in the sales domain
- You participate in projects if your knowledge is mandatory in the concerning project
- You develop and maintain a good relation with the internal community and internal customer

Other Competences

Knowledge of the utility sector

SAP CRM

SAP ISU

Start date
n.a
From
Templeton and Partners
Published at
05.08.2016
Project ID:
1180444
Contract type
Freelance
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