Description
Provide specialized hardware/software/network problem diagnosis/resolution for customer's end users (specialized Office Support/Blackberry/VPN) Route problems to onsite hands and feet support staff. Coordinate H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues. Inventory Management for All Devices Phones/Desktop/Laptop/Servers/Switches/Routers/etc for sites Provide support to Desktop hardware software and applications as assigned by Service Desk - Timely closure of incidents. Quality of resolution notes. Coordinate & Manage 3rd Party offsite backup tape storage & Maintain Tape Vaulting records. Logistics movement of spares to various locations along with Mecom Managing device driver software. Administer and provide User Access and Exit controls. Perform Network Cabling changes if required. Troubleshoot LAN Problem.