Description
Job description
Openlink Findur Consultant required for a 6 - 12 months project in Copehnahen.
Global Commodity Trading company within the Oil, Power, Gas and Metals sector is looking for Openlink Findur Consultant for a range of trading related projects.
Essential Duties and Responsibilities:
- Support of Commodity Trading and risk applications for Intraday and End of day activities.
- Take appropriate actions to ensure that time-critical batch steps run. This may involve root cause analysis of issues and taking appropriate corrective actions (fixing curves, excluding deals/portfolios etc.).
- Monitor applications availability and report issues pro-actively.
- Communicate with clients/vendors as required: inform/chase for incident progress, notify them of impending changes or agreed outages
- Fast turnaround of client requests
- Log and prioritize tickets
- Ability to work in a team and communicate effectively
- Work with the Service Desk to ensure requests are routed to appropriate resource in order to be resolved quickly and efficiently
- Escalate service requests that require 3rd level support
- Improve client service, perception, and satisfaction
Knowledge, Skills, and/or Abilities Required:
Good experience with CTRM Application support including upstream/downstream trading systems eg Understands business workflow, trade life cycle and operations)
- Technical knowledge of CTRM systems such as OpenLink Findur is required.
- 5-7 years of work experience in IT industry and 3-5 years of systems support.
- Ability to multi-task and adapt to changes quickly.
- Strong communication and organizational skills.
- Fluent in English