Description
Employee Relations Advisor- Bank of America, Chester
Bank of America require a competent Employee Relations Advisor to join their Employee Relations department in Chester on an initial 6 month contract.
The role of Employee Relations Advisor is to deliver ER counselling and advice to managers and employees on policy and procedure. Advice will cover complex and sensitive issues as well as routine to moderate policy and process questions which are typically around performance improvement processes, lateness, sickness absence, conduct disciplinary issues and informal grievances.
In conjunction with Legal, they will also ensure they are kept right up to date with developments in Employment Law and HR Best Practice.
Responsibilities
Case Management:
- Manage cases, supporting Managers and liaising with consultants and the Case Management team as applicable on the management of:
- flexible working and home working requests together with declines and appeals
- assist managers to address declining or under performance through coaching managers and associates, the creation of effective PIP's and manage the case through various stages of warnings through to dismissal
- management of long term absence cases, OH onsite absence review, return to work meetings
- provide support and guidance to associates and managers on the GIP process, liaise with the GIP provider and Occupational Health where appropriate to provide the relevant documentation and information, handle appeals, manage return to work process.
- facilitate the timely collection of data for DSARs
- Follow through with staged warnings through to dismissal on PIP, absence cases, performance cases, exam failures and probationary dismissals
- Where possible shadow and assist Case Management and legal team on the management of more complex disciplinary, grievance and redundancy cases
- Assist AR Case Managers with other matters requiring support such as conducting investigation meetings and suspensions
Advice:
- Provide coaching, guidance and advice in a timely and accurate manner to Managers, Associates and consultants within guidelines and established precedents to obtain the appropriate outcome for the Bank on all policies, processes and employment risk issues owned by AR.
- Provide appropriate and accurate documentation and follow up to support that advice.
- Use Siebel to track all issues raised to the Advisory team and to close tickets referred by the HRSC to AR to facilitate reporting.
- Evaluate and assess the trends and make recommendations regarding education or feedback resulting from such trends.
- Resolve matters informally where appropriate to reduce formal actions.
- Work with ISD/Life Events/Staffing on issues of hand-over between the units to ensure that processes are clear and well defined.
- Work with Case Managers to present a co-ordinated approach to AR matters, escalating matters to them and picking up cases from Case Managers, as appropriate.
- Hold bi-weekly 1-1s to ensure information is shared about ongoing cases.
Employee Relations Related Projects:
- Lead and/or contribute to other AR related projects that arise throughout the year such as process review/design and policy development.
- Assist Learning and/or the generalists in the development of education decks and training materials around AR subjects and participate in this training where appropriate
- Continue to work with the new HRSC and Life Events team and contribute to the update and harmonisation of policies and processes within the AR remit as a result of the new structure
- Provide training and coaching sessions/workshops to managers as appropriate eg new Policies, Performance Management Training, New Manager Training etc. as required.
- Assist the Case Management and HR teams in the delivery of strategic projects as required.
Essential
- Acts with courage and conviction
- Employee Relations experience
- Adapts to changing business needs
- Demonstrates business acumen
- Focuses on customers and clients
- Lives our Company's values
- Manages risk
- Excellent communication skills
- Excellent organisation skills
Experience
The candidate will ideally have experience in one of the following areas:
- Employee relations
- Human Resources
- Financial Services
If you wish to apply for the above position, please call me or email
Please be advised if you haven't heard from us within 24 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco is an employment consultancy and operates as an equal opportunities employer.