Description
Interaction Designer
This is the ideal opportunity to gain experience working on large digital products used by millions of people every day. Let's be clear about the impact of your work, making better digital services has a positive impact on millions of people. The ideal candidate will have a degree in design or similar, have a love of the web and its possibilities, a passion for design and its history and an understanding of how form and function work together. You will proactively seek new learning opportunities and welcome constructive criticism of your work.
The main responsibilities of post are:
Work as part of a multidiscipline team to design user focussed and successful services
Deliver designs that meet web standards, ensuring that key elements are built in from the outset
Contributing to the development and continual enhancement of products
Partnering with colleagues to facilitate a consistent user experience.
Building relationships and work effectively with external providers, for example user testing and user experience professionals.
Disseminating expertise of how design decisions impact accessibility both internally and externally.
Communicating credibly with a wide range of digital delivery disciplines and talent both internally and externally.
Skills Required
Encourage a culture of innovation focused on adding value
Effectively capture, utilise and share customer insight and views from a diverse range of stakeholders to ensure better policy and delivery
Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges
Draw together and present reasonable conclusions from a wide range of incomplete and complex evidence and data able to act or decide even when details are not clear
Push decision making to the right level within their teams, not allow unnecessary bureaucracy and structure to suppress innovation and delivery
Clarify strategies and plans, giving clear sense of direction and purpose for self and team
Confidently engage with stakeholders and colleagues at all levels to generate commitment to goals
Be visible to staff and stakeholders and regularly undertake activities to engage and build trust with people involved in area of work
Be open and inviting of the views of others and respond despite pressure to ignore, revert or concede
Actively build and maintain a network of colleagues and contacts to achieve progress on objectives and shared interests
Effectively manage team dynamics when working across departmental and other boundaries
Actively involve partners to deliver a business outcome through collaboration that achieves a better result for citizens
Seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress
Clarify business priorities, roles and responsibilities and secure individual and team ownership
Maintain effective performance in difficult and challenging circumstances, encouraging others to do the same
Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met
Establish how the business area compares to customer service expectations and industry best practice and identify necessary improvements in plan
Ensure the service offer thoroughly considers customers needs and a broad range of available methods to meet this, including new technology where relevant
Expertise
Designing interactions professionally for the web and mobile.
Interface Design: sketching, design production, handcoded HTML & CSS, rapid prototyping.
Experience working within an agile, multidisciplinary team environment, and ability to deliver iterative design components (including user journeys) to the development team.
Please provide me with your CV should you be interested.