Description
6 mo+ contract for IT Help desk support analyst - possible right to hire
Provide routine IT support on hardware and software utilized by the organization. This will entail maintaining PCs, troubleshooting network connectivity, setting up new employee/contractor, and providing prompt customer service.
Take initial telephone or e-mail inquiries and troubleshoot appropriately.
Manage relatively simple hardware, software, or network problems that can be resolved within 5 minutes.
Log call activity
Resolve more complex issues requiring detailed systems and applications knowledge. These issues may require 5 to 15 minutes to settle.
Use judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephoneor e-mail and will require an on-site visit to the user's PC or Workstation.
Requirements:
Requires a college degree in an IT Technology field or equivalent experience
3-8 years of commensurate and progressive growth experience in a Help Desk or Help Desk technical support environment
Must have basic knowledge of PC hardware, MS Office, basic printer troubleshooting skills, ghosting software, and knowledge of web browsers.
Certified Knowledge Management; A+ and/or Net+ Certification.
Help Desk Experience or Knowledge Management Administration preferred.
Familiar with ITIL process and environment.
Familiar with support of E-commerce or E-business web sites.
Knowledge of script writing or SQL, Access, PERL and/or JAVA.
Local candidates only - Must be available for onsite interview. Must be able to pass 20 year criminal background check