Description
ITSM BMC Systems Design - NATO Secret Cleared- Mons - Long Term - Contract - €Excellent
Duties/role:
- Daily management of ITSM on NS, NR and NU: Profile Management/Licensing/Application Configuration
- ITSM development, support and maintenance for Incident Management/Change (and release) Management/Request Fulfilment/Service Level Management/Asset life cycle
- Development of additional features and processes in ITSM: Problem Management/Capacity Management/Availability Management
- Support ADDM deployment in the 3 networks (NS/NU/NR)
- Migration to Intel based platforms and Solaris
- Migration to ITSM 8.1
Requirements
Essential Skills:
- Proven ability to communicate effectively, orally and in writing in ENGLISH
- System level knowledge of BMC ITSM toolset (7.6, 8.1) and its capabilities
- ITIL Service Management knowledge (at least Foundation level)
- Experience with management systems implemented in NATO (preferably within NCIA)
- System level knowledge on BMC ADDM toolset
- Experience in CMDB Atrium EAI and Reconciliation methodology
- System level knowledge on BMC API
- Current NATO SECRET clearance