Description
A User Researcher with experience of Agile, User Centred Design, RITE, Usability Testing, Contextual Enquiry, and Usability Metrics is required for a 6 months contract, with the option to extend, for a high profile Public Sector based in London.
The User Researcher is a passionate advocate of user needs based design, design thinking, and service design.
The role:
You will conduct research and generate new and useful insight to shape the development of new digital services while maintaining the focus on user needs. Working as part of a wider research team on different project deliveries, you will distil and share your insights to inform the work of your colleagues.
Skills and Experience
Essential
- Proven record in Digital Research
- Proven experience of creating research strategies/approaches
- Full understanding and demonstrable experience of research methodologies. Qualitative: RITE, usability testing, facilitating workshops and contextual enquiry. Quantitative: usability metrics.
- Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence
- Confident in explaining user needs to senior civil servants and acting as a persuasive advocate for those needs both within the team and the department at large
- Demonstrable knowledge, experience in and passion for user centered design practices
- Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions)
- Comfortable working with data, from gathering and analysis through to design and presentation
- Comfortable in the capacity of mentor for other user researcher(s)
Desirable
- Degree in HCI/Usability/Cognitive Psychology/Market Research or related field
- Experience of working in an agile development environment with designers, business analysts and developers to create new digital products and services
- Demonstrated understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phases
- Experience of identifying user needs of users with accessibility requirements.
The reward
- Initial 6 months contract
- Rate £400-£500 per day (flexible for the right candidate)
If this sounds of your interest and you're AVAILABLE IMMEDIATELY please apply to get more information!