Description
Position: Desktop Support 3
Location: Madison, WI
Duration: Over 2 years
Job Description:
- This position provides 2nd level technical assistance in support and preparation of desktop supported applications and hardware.
- This position requires extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, MacBook Pros, multi-function devices (print/fax/copier/scanner), and wireless devices such as Android smartphones, Apple iPads and MiFi wireless hotspots.
- This position receives escalated level support issues from an internal Service Desk.
- The incumbent shall have 3 or more years of experience in a Desktop Support position and be familiar with a variety of concepts, practices and procedures relating to Desktop Support.
- This Desktop Support person relies on extensive experience and judgment to plan and accomplish goals.
- This Desktop Support person is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on day-to-day end user issues.
- A wide degree of self-direction, prioritization and latitude is expected.
- On call/stand-by hours will be required with this position.
Renugadevi Selvaraju
Technical Recruiter
Software Specialists, Inc.