Description
ITIL Process Consultant - Bank
Whitehall Resources are currently looking for an ITIL Process Consultant for a project with a bank in Copenhagen, Denmark.
Background and purpose:
In Group IT Simplification Program our client is having projects focusing on Automated Services, and here they are establishing a supporting Service Excellence team when they are delivering foundation and shared services to orchestrate and automate provisioning of resilient hosting environments based on the requirements from Core Banking Platform [Retail] New Payment Platform [Wholesale], GCD [Group Common Data] and other business IT projects.
Consultant profile
To facilitate the service excellencee process and terminology, interact with Stakeholders, chase data and needed changes, support CAOS (Cloud Automation & Orchestrations System) developers and Engineering domains under service development
- Deep knowledge about ITIL and service management
- Experience with Infrastructure and operation organisations and knowledge about the normally used technologies
- Able to illustrate complex processes via VISIO
- Able to transform multiple scenarios into one truth
- Good at communication and able to navigate in a political environment
- Experience with change management
- Experience with Remedy and work-orders
Personal qualifications
- Must be able to accommodate large amount of information, create overview and take responsibility for delivering own part
- Work experience within an international environment with colleagues outside Denmark, ie Stockholm
- Team player, Robust, Flexible and pro-active
- Fluently in written and verbal English
Whitehall Resources are leading ERP Recruitment specialist in the provision of SAP, Oracle & IT recruitment in the UK and Internationally.