ITIL Process Consultant - Bank

SE  ‐ Onsite
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Description

ITIL Process Consultant - Bank

Whitehall Resources are currently looking for an ITIL Process Consultant for a project with a bank in Copenhagen, Denmark.

Background and purpose:
In Group IT Simplification Program our client is having projects focusing on Automated Services, and here they are establishing a supporting Service Excellence team when they are delivering foundation and shared services to orchestrate and automate provisioning of resilient hosting environments based on the requirements from Core Banking Platform [Retail] New Payment Platform [Wholesale], GCD [Group Common Data] and other business IT projects.

Consultant profile
To facilitate the service excellencee process and terminology, interact with Stakeholders, chase data and needed changes, support CAOS (Cloud Automation & Orchestrations System) developers and Engineering domains under service development
- Deep knowledge about ITIL and service management
- Experience with Infrastructure and operation organisations and knowledge about the normally used technologies
- Able to illustrate complex processes via VISIO
- Able to transform multiple scenarios into one truth
- Good at communication and able to navigate in a political environment
- Experience with change management
- Experience with Remedy and work-orders

Personal qualifications
- Must be able to accommodate large amount of information, create overview and take responsibility for delivering own part
- Work experience within an international environment with colleagues outside Denmark, ie Stockholm
- Team player, Robust, Flexible and pro-active
- Fluently in written and verbal English

Whitehall Resources are leading ERP Recruitment specialist in the provision of SAP, Oracle & IT recruitment in the UK and Internationally.

Start date
ASAP
Duration
6 months +
(extension possible)
From
Whitehall Resources Ltd
Published at
22.09.2016
Project ID:
1207659
Contract type
Freelance
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