Description
One of our government clients based in Telford is looking for an experienced Interaction Designer to join there team on a huge digital transformation project.
The main responsibilities of post are:
- Work as part of a multidiscipline team to design user focussed and successful services
- Deliver designs that meet web standards, ensuring that key elements are built in from the outset
- Contributing to the development and continual enhancement of products
- Partnering with colleagues to facilitate a consistent user experience.
- Building relationships and work effectively with external providers, for example user testing and user experience professionals.
- Disseminating expertise of how design decisions impact accessibility both internally and externally.
- Communicating credibly with a wide range of digital delivery disciplines and talent both internally and externally.
Skills Required
- Encourage a culture of innovation focused on adding value
- Effectively capture, utilise and share customer insight and views from a diverse range of stakeholders to ensure better policy and delivery
- Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges
- Draw together and present reasonable conclusions from a wide range of incomplete and complex evidence and data able to act or decide even when details are not clear
- Push decision making to the right level within their teams, not allow unnecessary bureaucracy and structure to suppress innovation and delivery
- Clarify strategies and plans, giving clear sense of direction and purpose for self and team
- Confidently engage with stakeholders and colleagues at all levels to generate commitment to goals
- Be visible to staff and stakeholders and regularly undertake activities to engage and build trust with people involved in area of work
- Be open and inviting of the views of others and respond despite pressure to ignore, revert or concede
- Actively build and maintain a network of colleagues and contacts to achieve progress on objectives and shared interests
- Effectively manage team dynamics when working across departmental and other boundaries
- Actively involve partners to deliver a business outcome through collaboration that achieves a better result for citizens
- Seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress
- Clarify business priorities, roles and responsibilities and secure individual and team ownership
- Maintain effective performance in difficult and challenging circumstances, encouraging others to do the same
- Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met
- Establish how the business area compares to customer service expectations and industry best practice and identify necessary improvements in plan
- Ensure the service offer thoroughly considers customers needs and a broad range of available methods to meet this, including new technology where relevant
Expertise
- Designing interactions professionally for the web and mobile.
- Interface Design: sketching, design production, handcoded HTML & CSS, rapid prototyping.
- Experience working within an agile, multidisciplinary team environment, and ability to deliver iterative design components (including user journeys) to the development team.
Please provide me with your CV should you be interested.