Description
SAP Application Expert With CRM
SAP Application Expert required with CRM for a project with a globally operating company in Stockholm, Sweden.
Utilization: 100%
Location: Stockholm
Period from:
Period to:
Job description:
ROLE - Assignment Description
We are looking for a SAP Application Expert with several years of experience from SAP CRM, including functional design, configuration of the SAP standard application and definition of functional specifications for enhancements, integrations and data migration.
The CRM scope includes:
- CRM Basic function
- CRM Master data
- CRM Middleware
- CRM Customer Loyalty
- CRM Customer Service
- CRM Interaction Center
- CRM Web UIBased on:
- SAP CRM 7.0
The primary responsibilities for the CRM Application Expert are:
- Be a driver within CRM related initiatives to understand CRM impact and convert business requirement to CRM solutions:
- Requirement and gap analysis
- Functional design specifications
- System configuration
- Test preparation and execution - Identify test scenarios that reflect the requirements, define test case and be part of test execution
- Stabilization of solution
- Provide software expertise
- Provide system analysis
- Provide functional solutions and specifications for development of Enhancements, Integrations and Conversions.
- Have solution overview
- Communicate status effectively in writing and verbally with internal and external stakeholders
- Use own knowledge/experience and problem solving skills to creatively resolve complex issues and choose the best course of action
- Transfer software product knowledge to staff
Mandatory requirements
- More than 5 years of experience of the design, concepts, principles and configuration in SAP CRM
- CRM Web UI experience
- Inbound and outbound integration know-how (Idoc, Webservice, CRM Middleware)
- Experience from large, global organizations
- Excellent verbal communication and documentation capacity in English
- Excellent managing of deliverables ("to-do lists"), time management, communication (oral and written), presentation, and organizational skillsQualifying
- Experience of integrating SAP CRM to CTI solution
- Experience working with CallCenter business processes and SAP CRM Call Center solution
- Knowledge in SAP ECC
- Knowledge in Hybris
- Experience and/or understanding of SAP ABAP development
- Master Data experience
- Experience from migration projects
- Certification in the SAP CRM software products' latest releases
- Business process experience
Personal skills
- Adaptable to company's methods and tools - and working environment
- Excellent managing of deliverables ("to-do lists"), time management, communication (oral and written), presentation, and organizational skills
- Strong working knowledge of office-related tools: Word, Excel etc.
- Straightforward and open minded
- Flexible, yet structured
- Strong team player as well as good ability to work individually
- Social competence, non-prestigious
- You like a high working pace and are not afraid to work extra when needed
English is the only language required for this role.