Description
We are looking for a
IT Service Delivery Manager Infrastructure SAP - Voyager Platform (m/f)
Reference: -en
Start: 11/16
Duration: 3 MM++
Place: in Rhineland-Palatinate
Branch: Herstellung von Lagern, Getrieben, Zahnrädern und Antriebselementen
Your tasks:
- Coordinate and lead global initiatives to deliver SAP Platform related Infrastructure services
- Implementation, Optimization and Monitoring (e.g. User Provisioning, Security, De-provisioning, Transports, etc.)
- Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
- Build close relationship to global service owners (application teams) and key stakeholders
- Supporting global Team in setting up and managing the IT Services and IT Service Catalog
- Participating in global SAP Platform Business Relationship Management & App Owner Meetings
- Participating in global Project Reviews for SAP Platform and Infrastructure delivery
Your qualifications
- Profound working experience in Information Technology Service Delivery Unit providing SAP Services
- Experience with implementing/supporting Manufacturing/Engineering related Services like CAx, PLM, MES
- Experience in leading shared and external Service Teams/Provider Management
- Strong Experience and Knowledge in Process Management (Setup, Mapping, Optimization)
- Comfortable presenting technical topics to business associates
Skills:
- IT service manager